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  • +39 089 227502
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • 9:00-13:30 17:00-20:00

Privacy and Use of personal information

In processing the customer’s order, Ugo Pellecchia – here described as the company- undertakes to respect all legal norms and directives according to the Privacy law 196/2003 regarding use of personal data.

In no instance will personal information be divulged to third parties.

The information supplied is necessary to process an order and complete delivery according to customer requirements.

Personal data may be used where necessary to contact the final recipient of the goods.

Personal data will not be used to transmit emails or information from, or regarding, the company.

The data supplied is saved to the system memory with the sole aim of concluding the contract of sale.

Credit card details are NOT managed by the company but exclusively by the server of the credit service charged with undertaking the financial transaction on behalf of the company. The credit service is charged solely on behalf of the company with aforementioned service and is not authorized to divulge data to third parties.

The credit service will undertake the transaction to the company bank account without supplying any aforementioned data.


Ugo Pellecchia accepts payment via PayPal e Nexi.

Nexi allows you to make payments with credit cards and GooglePay.


The security of the transaction is guaranteed by XPay, Nexi's online payment system.

PayPal allows the purchaser to pay using their personal account; alternatively the purchaser may pay by credit card.

Using PayPal, select PayPal at the method of payment section on the order form

To insert credit card details, select “No PayPal account”.

PayPal accepts the following credit cards and pre-paid cards.


Online PayPal payment options are free of charge and are effected via the HTTPS security system guaranteeing maximum security.

Credit card data will be utilized exclusively within the Nexi or PayPal sites and are not communicated to the company.

Conditions of sale


1. Order

In placing an online order at the customer declares   having read the terms and conditions of sale as stipulated during the purchasing procedure and to accepting the conditions of payment as set out in the conditions of sale.


2.  Delivery

The purchased items will be delivered to the address indicated on the order form. It is important that the complete address and a telephone number of receiver should be supplied. The company accepts no liability for late or failed delivery caused by incorrect or incomplete address on the order form. So that our delivery service is as efficient as possible, we encourage our clients to fill out the order form with due care and precision. Should the recipient be unable to receive the goods, the company will leave a delivery notice and will attempt to contact them by phone or leave the goods in the hands of a suitable third party, e.g. a neighbour or a door porter.

If delivery to or notification of the recipient is impossible, the company will be responsible for informing the purchaser as soon as possible.


3. Prices

Prices of certain flowers are subject to variation according to season. The price of each floral composition will be established according to the set price at time of order.


4. Availability

Because flowers are a seasonal product the company cannot guarantee the availability of every variety as advertised, especially in the case of fast track orders. This factor does guarantee that the final composition will always be fresh, using the highest quality product available at the time.



Ugo Pellecchia accepts payment via Paypal and Credit card.


6. Guarantee

Ugo Pellecchia guarantees that each order is professionally carried out and to the highest standards of expertise.

The company undertakes to supply:

  • Quality and absolute freshness of product
  • Delivery of goods as agreed at time of order, except in case of receiver absence only. ( see Delivery)
  • The delivery of the ordered goods as agreed within the limits of availability. ( see availability of varieties)
  • The price as published on the website.

In the event of complaint regarding delivery or quality of the final product the customer may send an email to the address This email address is being protected from spambots. You need JavaScript enabled to view it.   or telephone us on 089 227502 within 24 hours of delivery.


7. Cancellation of order/ Rights of cancellation.

An order for a floral composition may be cancelled up to five working days prior to the desired date of delivery by simply indicating the order number.

Any cancellation outside this time limit can only be processed in exceptional circumstances and reimbursement of the value of the order cannot be guaranteed.

Cancellations should be sent via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or notified by phone on 089 227502.


8. Right of annulment

Art. 55 of the Consumer Code declares that the purchaser cannot exercise the rights of annulment as prescribed by article 64 and those articles following of the Consumer Code, as the object of the contract consists of bespoke and perishable goods.